**Primary City/State:**
Phoenix, Arizona
**Department Name:**
Environmental Svcs-Hosp
**Work Shift:**
Weekend
**Job Category:**
Facilities, Environmental Services, and Culinary
Operating a hospital is more than IV bags and trauma rooms. One might be surprised by the number of people – and the hats they wear – who work behind the scenes to make sure a hospital runs smoothly and safely for our patients, visitors and staff. Each one plays a critical role and is part of a team to ensure the best care for our patients.
We currently seek an EVS Assistant for our Environmental Services team at Banner Estrella Medical Center. As the EVS Assistant you’ll be responsible for coordinating all department activities which include answering phone lines, monitoring bed board, dispatching, logging, tracking, prioritizing, and assigning staff to ensure all requests are completed in an effective, efficient manner that enhances service levels.
A high skill and comfort level with computers is required. Previous clerical experience is preferred, as well as an ability to communicate across multiple teams effectively as you ensure our facility is staffed with the proper resources at all times.
**SHIFT DETAILS:**
+ Part Time / 20 hours per week
+ Day 10am - 8:30pm; Saturday and Sunday Only
+ Enjoy a flat rate $1/hour weekend shift differential when applicable.
**ADDITIONAL INFORMATION:**
+ Looking for someone with call center experience
+ This person will be answering calls and helping out with EVS duties throughout the day.
Banner Estrella Medical Center is a 317-bed acute care hospital providing a full range of health care services to the fast growing communities of west Phoenix. Opened in 2005, this is an innovative, fully electronic facility that features electronic medical records, computerized physician order entry, digital radiography, sophisticated ICU monitoring and much more. In fact, we've been named one of the "ten most innovative hospitals in the country" by Newsweek Magazine and are recognized by U.S. News and World Report as one of Phoenix's Best Hospitals. The hospital is also designed to provide a soothing, healing atmosphere for both patients and their family members. We encourage the use of such therapies as pet therapy, aromatherapy, spiritual care and Reiki Therapy.
POSITION SUMMARY
This position provides leadership to the Environmental Services staff on an assigned shift, and customer service support to nursing, support departments, and department employees regarding patient throughput, cleaning schedules, quality control, and patient or employee satisfaction.
CORE FUNCTIONS
1. Coordinates all department activities too include scheduling, dispatching, logging, tracking, prioritizing, and assigning staff to ensure all requests are completed in an effective, efficient manner that enhances service levels.
2. Conducts patient/staff rounds to nursing units and other service areas. Obtains feedback and quality control data regarding patient/staff satisfaction and conducts appropriate follow-up action. Provides timely follow-up information to requesting departments regarding any issues which may arise; consults with the leader on any items requiring assistance.
3. Participates in the interviewing and selection process for new employees. Provides training and serves as a preceptor for new staff. Supports and assists leadership with the preparation of performance recognition and/or annual performance reviews for designated staff members.
4. Updates department policies and procedures. Supports updating and implementing of policies and procedures for the department. Acts as a resource in procedural knowledge to hospital/facility and department personnel.
5. Supervises the ordering for all department supplies and equipment. Provides support for ensuring operating supply expenses are within budgeted parameters.
6. Works under limited supervision; facility-based responsibility only. Internal customers are other staff, physicians, patients, visitors, managers, and executives. External customers are vendors, other company facilities, and non-company facilities. Supervises day-to-day work flow for designated staff. Assists leadership with candidate selection, training & development, provides feedback for performance appraisals, directs work assignments, identifies disciplinary action issues and reports to leader.
MINIMUM QUALIFICATIONS
Must possess knowledge obtained through two years previous experience in customer service. Effective organizational, communication and human relation skills are necessary to coordinate several projects simultaneously and work closely with department supervisor/manager and all levels of staff. Advanced word processing, spreadsheet and/or database software skills as well as the ability to research and compile statistical reports are required. Ability to compute mathematical calculations. Must posses a valid driver’s license and be eligible for coverage under the company auto insurance policy.
PREFERRED QUALIFICATIONS
Customer service experience with an emphasis on Environmental Services is preferred.
Additional related education and/or experience preferred.
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